KEY ACCOUNT MANAGER (Include Vietnamese and Foreigners)

March 19, 2024
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Job Description

Act as the primary point of contact for all customer account matters.
Build and maintain strong and long-lasting relationship with the customers.
Negotiate contracts and close deals to maximize profits.
Develop a trusted advisor relationship with key clients, contract stakeholders with clients and sponsors, partners, etc.
Ensure timely and successful delivery of solutions that the Company provides according to the needs and goals of customers.
Clearly communicate progress of monthly/monthly initiatives to stakeholders.
Develop new business with existing clients and/or identify areas for improvement to meet KPI targets.
Forecast and track indicators such as quarterly business results and annual forecasts.
Make a report to the management board.
Work with Sales to identify and develop opportunities.
Support to solve customer inquiries and requests.

Graduate from the university of business or marketing, media or information technology fields or have the certificate of IT Service Management or Information Technology. Have at least 7 years of experience in working with clients about software, IT Service Management. Have the good communication skill, presentation skill, persuasive skill, negociation skill. Use smoothly CRM tools and Microsoft Office, particularly Excel. Have experience in consulting the solution to serve the client. Good skill to manage the project. Used to work for American-European technology countries. Speak fluently English, French and other language is a plus.